What our Customers Said - Our 2014 Year in Review

 When we asked for your help to write our 2014 year in review, we received a great number of responses that were both encouraging and constructive in pressing forward for this New Year.

In the survey, we asked to rate your satisfaction from 1-5, with 1 being unsatisfactory and 5 being most satisfied. In averaging all the responses given, we came up with an average of 4.2. While this number still allows for improvement, we're ecstatic to see so many positive impressions that we were able to make.

What customers say are their favorite qualities about Goldspot Pens

We hang our hat on customer service. Without it, we would be as useless as a piston-filling Pelikan without a bottle of ink. Here is what you had to say about our customer service.

"your customer service was excellent. I worked w /Asha over the phone and she was very helpful" 

"Very, very pleasant customer service!!!"

"the friendliness of the staff & their willingness to spend time answering my questions and to do whatever needs to be done to please & help me"

Every day, we're expanding our selection of fine writing instruments, adding to our already-expansive inventory of ballpoints, rollerballs, fountain pens, mechanical pencils and accessories. Having the products in-stock for quick shipping to reach your door as soon as possible is also a priority of ours. Our customers have certainly noticed the vast selection.

"I have always been pleased with the selection- retired, can't afford some of the ones I'd really like to buy .They arrive very soon after I place my order."

"Quick and easy to order and, because I live in NJ, quick delivery!"

What our customers would like to see Goldspot improve on for 2015

With a number of manufacturers increasing their prices on a yearly (or semi-annual) basis, it wasn't a surprise to us when a number of our customers requested lower prices or a lower free shipping minimum. More value for less money.

As a retailer, we don't have much say in the price increases mandated by the manufacturers. We aim to be competitive with other retailers and will match prices on most occasions. When it comes to selecting new product to promote and feature on our website, we will surely aim for the best values in the industry and give you the best bang for the buck.

Inventory availability display was another subject that came up and struck a chord with this particular comment :

"You should ensure that your website is up to date with your current stock. You should also make sure that you only list items on eBay that you actually have in stock."

We're currently working on providing a solution to having our inventory synch across our website and other sales channels. This is a technical issue that we want to remedy to make buying easier and give you the confidence that your order will be filled and shipped within our usual 1-2 day turnaround shipping time.

Aside from a couple other website technical issues we're working on currently, you also wrote :

"More reviews?"
"Maybe you can have "Scottie" beam pens over to me here in Denver???"
"Please tweet more."

More content and sharing our ink-thusiasm for fine writing across the web and social media is definitely one of our priorities for 2015. As for teleportation, we'll leave that to the scientists. :-)
Thanks again to everyone that had participated in the survey. We'll be sure to send out another one later this year so we can measure our improvement. If you have any other comments or would like to elaborate on your feelings toward particular improvements that we can make, please feel free to leave them below.


Help Us Write our Year in Review

In a couple of days, 2014 shall be officially in the books. As we "turn the page" on 2014, we'd like to take the opportunity to reflect and evaluate our past year as a company.

From a behind-the-scenes standpoint, Goldspot had one of our most consistently busiest years. From new product and brand introductions to our new version of our website launched in September, we have been striving throughout the year to improve every facet of our business.

Since our business thrives on the relationship with our customers, we believe that the story of our year should be narrated by our customers. Our focus is to bring you the best selection of fine writing instruments at the most competitive prices with exceptional customer service. Even if you haven't ordered from us in the past year, but follow us on social media and read our blog, we still want to know if you believe we hit our mark.

Tell us if we've succeeded in our goal this year by filling out our quick, 2-minute survey

You can also feel free to post on our Facebook wall, tweet us @goldspotpens or leave a comment below to give us additional feedback. 

Thank you guys. Have a Happy & Healthy 2015!


Noodler's Giveaway Result + Shipping Before Xmas

We had, hands-down, our most fun and interactive giveaway yet. A few weeks ago, we announced our new, bulletproof Noodler's Revolution Blue ink. To celebrate, we hosted a giveaway on this blog and our social media accounts on Facebook and Twitter. The theme was to let your "pen war cries" against the digital age fly.

The responses we received were creative, funny and encouraging. The pen community came out in force and represented big time! We randomly picked one of the few hundred entries. The winner is.....

Sot Yuxin

Please e-mail tom@goldspot.com directly with your information to claim your prize.

Thanks to everyone for participating in the giveaway!

Holiday Shipping Schedule

Now, on to business. Christmas Eve is upon us, which is the last possible day to either receive a USPS package or UPS express shipment. Here is a schedule leading up to Christmas Eve and how much our "Get it by Xmas" shipping will cost.

For the remainder of today, Thursday, December 18th, you can take advantage of our Free Shipping Day promotion where there is no minimum to get free shipping with your order. That means any refill or pen ships with $0 shipping charge. This party ends at 11:59pm.

Once Friday, the 19th comes, we are offering a special "Get it by XMAS" shipping method. Simply add any "Quick Ship" items to your cart and select the "Get it by XMAS" shipping method during checkout. We guarantee that your order will be expedited for shipment and we will try our best to get them to you on or before December 24th.

The "Quick Ship" items are available for immediate shipping, but sometimes inventory can run out quicker than our website can be updated. If this is the case, we will contact you as soon as possible to make alternative arrangements or give you the option to cancel. Although our engraving team is fast at work, churning out scores of engraved pens and gifts every day this month, if you select engraving on your order at this time, it may add an additional day to the shipping time. Visit our website for more details about our shipping schedule.

You will still be able to get free shipping on your order of $49 or more, but there is no guarantee that the economy shipping would be able to make the delivery prior to Christmas.

As always, call, chat or e-mail if you have a question or need help with placing your order. Happy Holidays!


Noodler's Neponset Acrylic Pens Available Next Week

Well, Nathan Tardif, the "Willy Wonka" of the fountain pen world, has done it again. To follow up the gargantuan success of the Noodler's Neponset Ebonite Music Nib fountain pens, he has completed a very small batch of Neponset pens in acrylic colors, some of which share the same name as certain Konrad acrylic pens.

Some of the color names that we will be receiving include (UPDATED to include Photos) :

Emeralds on the Sun (no photo yet)
Forbidden City (no photo yet)
Black Python in Pearls (no photo yet)
Coral Sea

Marbled Mairanus

Bengal Tiger

Victory Garden

Himalayan Ruby

Lake Baikal

Appalachian Pearl

Ghostly Lapis

Inventory will be extremely limited. We expect to have them early next week and will be taking photographs the moment they arrive and will announce on our social media and through our e-mail newsletter (sign up here) when they will be available on the website for sale.

Most likely, this will be the last batch until after Christmas. Noodler's does plan on having more of the Black Ebonite and Red Rebellion Ebonite in the next few weeks, but there are no guarantees for Christmas delivery on those either.